Coldon Engineering Limited
“The Haas service is great. They always have the spares we need in stock, don’t charge the earth for them, and as long as we call their service department before 4:30pm they’ll get the parts to us first thing next morning. If we need a service engineer to visit they’ll be here the same day or within 24hrs. I fully recommend Haas.”
“The service that the University has received from Haas has been exemplary, from the initial decision making stage, through the sales and ordering process, installation and after sales support.
“We’re able to call the applications department for advice and they’ve always managed to provide us with the solutions we need, whether over the telephone or in person. Haas have given us some CNC control simulators, so our students can test their programming skills without the danger of crashing one of our real Haas machines. The training that Haas offers has proved invaluable both to students and staff.”
BBR Engineering Limited
“The service we’ve had from Haas has been excellent. Our VF-3 vertical developed a problem, which we reported at 11 o’clock that morning. By 2 o’clock we’d confirmed with the Haas service department that we needed a new spindle and that a technician would be with us the next day. He arrived at 8 o’clock the next morning, with a new spindle, which was fitted and aligned that day. The machine has been faultless ever since.”
Titan Motorsport Limited
“I’m a big fan of Haas and currently have over 20 of their CNC machines. We’ve got a service contract, so our machines are frequently serviced and are very reliable. If we ever have a problem, the Haas service engineers are with us within 24hrs. For example, the other day, one of our machines was showing a low oil pressure warning. The service engineer arrived early the next day and fitted a new pump.”
Woodbridge Engineering Limited
“We’ve always had great service and support from Haas. To give an example; one of our operators knocked the spindle on our SL-30 lathe out of alignment. The Haas service engineer was here the following day, with all the parts he needed and fixed the machine.”
Headline Filters Limited
“Over the years I’ve always been very pleased with the consistently high level of service we get from Haas. On the occasions when our older machines develop a fault, a simple telephone call to Haas reception is all that’s required to get in touch with the Service Department & then to an Engineer. The Engineers are excellent at diagnosing faults & in many cases the problem can be dealt with over the phone in order to keep our production going.
“In all cases, every possible part that could be required is shipped in for the Engineer. Any parts not required are collected the next day & are never installed unless absolutely required. This honest philosophy, together with realistically priced spare parts ans highly competent staff make the upkeep of even our older machines viable. I look forward to many more years dealing with Haas.”