Service & Technical Support

The best service and support in the CNC industry

HAAS ENGINEERING - WHAT MAKES US DIFFERENT?

  • 30 engineers strategically placed across the UK
  • Less than 1.5 hours travel time to 98% of our customers
  • All engineers are full-time Haas employees
  • Each is USA factory trained and tested monthly
  • Every engineer has a fully-stocked service van4x4 Nissan Navara
  • £38,000 of parts on board each van
  • £4,600,000 of parts in our UK warehouses
  • Better than 95.9% 1st call fix rate (4th quarter 2020)
  • Call Haas Service 01603 760539
Email Haas Service

AWARD WINNING SERVICE - WHY SETTLE FOR LESS?

VOTED THE BEST IN THE INDUSTRY

Haas offers you a complete range of cost-effective support solutions including commissioning, training, technical support, service agreements, and applications advice. Whether it’s installing new equipment, training your technical staff, solving a technical problem, or helping to maintain the health and performance of your investment, you can count on our experienced team.

At Haas, our goal is to keep machinists machining. We measure every aspect of our support systems and maintain our service to award winning high standards. That’s why Haas continues to win the industry and public vote for providing the UK’s best service and support. Haas has won and retains over 50 awards, including:

  • MWP Award for Best Service and Support
  • MTA Manufacturing Industry Award
  • Diamond Award for Service
  • International Distributor of the Year

THE BEST PROTECTION FOR YOUR INVESTMENT

SERVICE AGREEMENTS

We know uptime is crucial to your business. Our service agreements are designed to maintain the performance of your investment through access to Haas engineers and critical support resources.

Haas offers a 12-month Preventive Maintenance Programme designed to protect your
production schedules, maximise your productivity, with significant savings on both parts and
labour, keeping you ahead of the competition. Our factory trained engineers will complete a rigorous 70 point service of your Haas machine and will provide you with a full report of recommendations and any work undertaken.

PARTS EXCHANGE PROGRAM

Haas Automation offers a core-exchange program that covers many major parts and components. In most cases, Haas will charge just 50% of the list price for a new part, once the old part has been returned.

THE INDUSTRY’S LARGEST UK STOCK OF SPARES

Haas Automation stocks a UK inventory of service and maintenance parts worth in excess of £4,600,000.

THE BEST FIRST-CALL FIX RATE

Location tracking, up-to-date van-held parts stock inventory and knowledge about service engineers’ skills means that the most appropriate individual can be sent to a customer and we can maintain our better than 95% first-call fix rate.

FRIENDLY, EXPERT ADVICE, WHENEVER YOU NEED IT

Our team of dedicated support engineers are on hand to give you answers to the widest range of technical queries, including applications, maintenance, programming and the latest products – call 01603 760539